5hhh Privacy Policy — How We Protect Your Data

This Privacy Policy explains how 5hhh ("we", "us", "the Platform") collects, uses, stores and protects the personal information you provide when you register, deposit, play or otherwise interact with 5hhh.pro. It applies to all players accessing 5hhh from Pakistan and covers all products on the platform — including Sports Betting (Cricket, PSL, T20, Football, Esports), Slot Games, Fish Games and Bingo.

We understand that handing over personal details to an online gaming platform is something you should feel completely confident about. This document is written in plain language — no confusing legal jargon — so you know exactly what happens to your information from the moment you sign up.

By creating a 5hhh account and using any part of the platform, you confirm that you have read and understood this Privacy Policy. If you disagree with any part of it, please do not register or continue using 5hhh. You are always welcome to contact our support team if anything in this policy is unclear before you commit.

5hhh collects personal data in three main ways: information you give us directly, information generated automatically when you use the platform, and information we receive from trusted third-party providers as part of identity verification or payment processing.

Information you provide directly:

• Full name, date of birth and gender (required for account registration and age verification)
• Pakistani mobile number and email address (used for account communication and two-factor security)
• CNIC number or passport details (collected during identity verification when required)
• Payment account details — JazzCash number, Easypaisa number, bank account number, or card details — sufficient for processing deposits and withdrawals in PKR
• Correspondence you send to us via support chat or email

Information collected automatically:

• Device identifiers (device type, operating system, browser version)
• IP address and approximate location (city/region level, used for security and fraud detection)
• Session data — pages visited, time spent, games played, bets placed, deposit and withdrawal activity
• Cookie and tracking data as described in Section 06

Information from third parties:

• Identity verification results from our KYC (Know Your Customer) provider
• Transaction confirmation data from JazzCash, Easypaisa, Raast and banking partners
• Fraud signals from our payment security partners

Every piece of data 5hhh collects has a specific, legitimate purpose. We do not use data speculatively or for purposes unrelated to operating a safe and fair gaming platform. The table below summarises the main uses:

We use aggregated, anonymised analytics data — which cannot identify any individual — to understand how players interact with different parts of 5hhh and to improve the experience over time. This type of analysis is entirely separate from your personal account records.

5hhh does not sell your personal data. We do not share it with advertisers, data brokers or marketing companies. We share your data only in the following limited and necessary circumstances:

• Identity verification providers: When you are required to complete KYC, your document images and personal details are shared with our trusted verification partner solely for the purpose of confirming your identity. These providers are contractually bound to use your data only for this purpose.
• Payment processors: JazzCash, Easypaisa, Raast, banking partners and card processors receive the minimum data necessary to complete your requested transaction. These are established Pakistani financial services providers operating under their own regulatory obligations.
• Fraud and security services: To protect all players on the platform, we share device fingerprint and transaction risk signals with our fraud prevention partners. No unnecessary personal data is included in these signals.
• Platform technology providers: The companies that provide our game software, hosting infrastructure and customer support systems may process your data as part of delivering those services. All such providers are under strict data processing agreements with 5hhh.
• Legal and regulatory requirements: If we receive a lawful request from a competent authority — such as a court order or formal financial investigation — we may be required to disclose specific account data. We will always seek to minimise the scope of any such disclosure.

Given that 5hhh operates exclusively in PKR and serves players in Pakistan, payment data security is a core concern. Here is specifically how payment information is handled:

• JazzCash & Easypaisa: Your mobile wallet number is stored in encrypted form to facilitate withdrawals back to your registered wallet. Your wallet PIN is never collected or stored by 5hhh at any point.
• Raast & Bank Transfer: Bank account numbers provided for withdrawals are encrypted at rest. 5hhh does not store internet banking credentials of any kind.
• Debit and Credit Cards: Card payments are handled through a PCI-DSS compliant payment gateway. 5hhh does not see or store your full 16-digit card number, CVV or card PIN. The gateway returns a secure token that references your card for future use without exposing the underlying card data to our systems.
• Transaction records: Records of deposits and withdrawals — amounts, dates, methods — are retained as part of your account transaction history and for audit purposes. These records are linked to your account but protected under the same encryption and access controls as all account data.

All payment data transmitted between your device and 5hhh servers is protected by TLS (Transport Layer Security) encryption. You can confirm this by checking for the padlock icon and "https" in your browser address bar at all times on 5hhh.pro.

5hhh uses cookies and similar tracking technologies to make the platform work properly and to understand how it is being used. A cookie is a small text file placed on your device when you visit a website. Here is how we use them:

• Essential cookies: These are required for the platform to function. They keep you logged in during your session, remember your language and currency settings, and maintain security session tokens. Without these cookies, 5hhh cannot work. They cannot be disabled.
• Analytics cookies: We use anonymised analytics to understand which pages are visited most, where players drop off during registration, and how long sessions typically last. This data is aggregated and does not identify individuals. You can opt out of analytics cookies in your browser settings.
• Security cookies: These help us detect unusual login patterns, suspicious device changes, or potential account takeover attempts. They are part of our fraud prevention system.
• Preference cookies: These remember your display preferences — for example, whether you prefer a particular game lobby view — to save you re-configuring things each visit.

5hhh does not use third-party advertising cookies or allow advertising networks to place tracking cookies on the platform. If you block all cookies via your browser settings, some parts of 5hhh may not function correctly — in particular, the login and session management features depend on essential cookies.

5hhh retains personal data for as long as it is needed to fulfil the purposes described in this policy or as required by applicable obligations. The following guidelines apply:

• Active accounts: All account data is retained for the full duration that your account remains open and active. This includes transaction history, game history, KYC documents and correspondence.
• Closed accounts: After an account is closed — whether by you or by 5hhh — we retain core account and transaction records for a period necessary for audit, dispute resolution and fraud investigation purposes. After this retention period, personal data is securely deleted or anonymised.
• KYC documents: Identity verification documents (CNIC copies, passport images) are retained for the required period after account closure to satisfy our verification obligations. After this period they are securely deleted.
• Support correspondence: Records of support chat and email interactions are retained for a reasonable period after the interaction to allow for follow-up or escalation, after which they are deleted from live systems.
• Marketing data: If you have opted in to marketing communications, your contact preferences are retained until you opt out. Once you opt out, your details are removed from active marketing lists promptly.

When data is no longer required, it is either permanently deleted from all 5hhh systems or irreversibly anonymised so that it can no longer be associated with any individual. Backups containing personal data are overwritten or deleted on a defined rotation schedule.

As a 5hhh player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the 5hhh support team using the details in Section 12:

• Right to access: You can request a copy of the personal data 5hhh holds about you. We will provide this in a clear, readable format within a reasonable timeframe.
• Right to correction: If any of your personal data is inaccurate or out of date, you can ask us to correct it. For basic details like email address and mobile number, you can update these directly in your account settings without contacting support.
• Right to deletion: You can request that we delete your personal data. We will honour this request where we are not legally or contractually required to retain the data. Note that transaction records tied to real-money activity may need to be retained for a period even after an account closure request.
• Right to restrict processing: You can ask us to pause how we use your data while a query or complaint about it is being resolved.
• Right to data portability: You can request your personal data in a structured, machine-readable format so you can transfer it to another service if you choose.
• Right to withdraw consent: Where we process your data based on your consent — for example, for marketing emails — you can withdraw that consent at any time. This will not affect any processing done before you withdrew consent.
• Right to object: You can object to how we use your data for purposes based on our legitimate interests, such as analytics or fraud profiling, and we will review the objection carefully.

Protecting your personal data from unauthorised access, loss or misuse is something 5hhh takes seriously at a technical and operational level. The following measures are in place:

• TLS encryption in transit: All data sent between your browser or app and 5hhh servers is encrypted using TLS. This prevents interception during transmission.
• Encryption at rest: Sensitive personal data stored on 5hhh servers — including identity document data and payment references — is encrypted at rest using strong encryption standards.
• Access controls: Only authorised 5hhh staff with a specific operational need can access personal account data. Access is logged and audited. Staff accounts use strong authentication and are subject to regular access reviews.
• Password hashing: Your 5hhh account password is never stored as plain text. It is processed through a strong one-way hashing algorithm so that even internal staff cannot read it.
• Two-factor authentication (2FA): 5hhh supports 2FA for player accounts, adding a second layer of security beyond your password for logins and sensitive account actions.
• Fraud detection systems: Automated systems monitor for unusual login patterns, device changes and transaction anomalies in real time and flag suspicious activity for investigation.
• Data breach response: In the unlikely event of a data breach affecting your personal information, 5hhh will assess the scope and impact promptly and notify affected players without undue delay where required.

While 5hhh takes all reasonable technical steps to secure your data, no online platform can guarantee absolute security against every possible threat. You also play a role in keeping your account secure — use a strong, unique password for your 5hhh account and never share your login credentials with anyone.

5hhh is strictly an adult platform for players aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. Age verification is part of our registration and KYC process specifically to prevent access by minors.

If a player is found to be under 18 after account creation, their account will be closed immediately, their personal data will be deleted from active systems, and any balance will be handled in accordance with our Terms and Conditions regarding underage accounts.

If you believe a minor may have created a 5hhh account using false information, please contact our support team immediately so we can investigate and take appropriate action. Parents and guardians are encouraged to use device-level parental controls to restrict access to online gaming platforms.

5hhh may update this Privacy Policy from time to time to reflect changes in how we operate the platform, changes in payment infrastructure, or updates to our security practices. When we do, the "Last Updated" date at the top of this page will be revised.

For changes that are material — meaning they significantly affect how your personal data is used or your rights in relation to it — we will notify you in advance via your registered email address or through an in-platform notification before the change takes effect. This gives you the opportunity to review the update and, if you disagree, to close your account and withdraw your real-money balance before the new terms apply.

For minor or administrative changes — such as clarifications of existing wording, corrections of typos or updated contact details — we will simply update the document without individual notification. We encourage you to check this page periodically to stay up to date.

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how 5hhh handles your personal information, you can reach our support team through the following channel:

• Email: [email protected] (plain text only — do not send sensitive documents via email)
• Live Chat: Available within your logged-in 5hhh account dashboard

When contacting us about a data rights request, please include your registered email address and a description of what you are requesting. We will verify your identity before taking any action on your account data.

We aim to acknowledge all privacy-related queries within 2 business days and to resolve them within a reasonable timeframe depending on complexity. We take all data concerns seriously and will respond in good faith to every query we receive.